Shipping & Delivery

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

A.The time frame of an order delivery is divided into two parts:
-Processing time: 3-7 Days
-Shipping time: 14~30 Days
B.Shipping methods: 4px, DHL, Fedex, UPS.
C.Shipping fee: Freeshipping & $35 Express Shipping
D. Free shipping for orders over 4 items

How long does it to process my order?

For regular orders, it generally takes about 3-5 business days for processing after you place an order. For orders including restocking or pre-order item(s) will take longer time for processing. Please notice more details on the product description.

Once your order is ready for shipping, you will receive a notification email. We do not ship packages on weekends or holidays at this point.

If your order consists of Pre-Order item(s), we ship the entire order out when the pre-order item(s) is ready.

Can I change my order?

Unfortunately, we won’t be able to change an order once it is placed in the system.

Wrong shipping address?

If the shipping address on your order is incorrect, please contact us via Instagram or at [email protected] right away.

If for any reason, a package is returned to us due to incorrect address, unclaimed, etc., customer is subject to the additional shipping fee for the package to ship out again. Please make sure to enter the correct address before checking out your shopping cart.

お客様が日本国内向け配達するご希望があれば、お名前と住所を日本語でのご入力をお願いします。そうしないと、納期に影響します。

If you need to change shipping address after the package leave our facility, there is a chance that we won’t be able to change the address. Customer is also responsible for any additional fee caused during the process.

Can I cancel my order?

Once the order is dispatched from our facility, we won’t be able to cancel it. Before that, contact customer support for assistance.

Which countries do you ship to? How long does it to process my order? How long does shipping take? How much does shipping cost?

Region	Processing time	Shipping time	Shipping Charges
Region	Processing time	Shipping time	Express Shipping	Free Shipping
USA	3~5 Business Days	7-20 Business Days	$35	Free shipping on all orders
Canada		7-20 Business Days	$35
United Kingdom		7-20 Business Days	$35
New Zealand		7-20 Business Days	$35
Australia		7-20 Business Days	$35
Austria, Czechia, France, Germany, Hungary, Italy, Slovakia, Spain,		7-12 Business Days	$35
Netherlands, Belgium, Sweden, Poland, Cyprus, Ireland, Luxembourg		7-12 Business Days	$35
Japan		7-10 Business Days	$35
Korea		7-10 Business Days	$35
Hong Kong, Macau		5-8 Business Days	$35
Taiwan		5-8 Business Days	$35
Bangladesh, Cambodia, Malaysia, Philippines,		7-20 Business Days	$35
Singapore, Thailand, Vietnam,		7-20 Business Days	$35
UAE		7-15 Business Days	$35
Norway,		7-14 Business Days	$35
Israel,
Turkey,
new Zealand,
Bulgaria,
Croatia,
Estonia,
Brazil,
Portugal,
Romania,
Slovenia,
Denmark,
Greece
Saudi Arabia		7-30 Business Days	$35
Mexico		7-12 Business Days	$35
Switzerland		7-20 Business Days	$35	Free shipping on all orders
Chile		7-17 Business Days	$35
Finland		7-12 Business Days	$35
Colombia		7-19 Business Days	$35
Pakistan		7-30 Business Days	$35
Argentina,		7-30 Business Days	$35
Russia,
Lebanon
Oman,		7-30 Business Days	$35
Qatar		7-30 Business Days	$35
India		7-30 Business Days	$35

How to track my order?

Your package will be shipped from our warehouse in China. Once your order has been dispatched from our facility, you will receive an email with tracking information which you can use to follow the status of your order. Please allow extra processing time for the latest tracking status to be updated as local couriers may experience slight delays.

What to do with lost package?

If your package has been lost in transit, please reach out to customer support right away. If the tracking shows the package is delivered while you do not receive it, please provide proof of lost package with your order information at support@modestyvan.com

After an order has been delivered to the shipping address entered on order, we cannot be held responsible for stolen or lost packages.

Additional Information:

With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It’s our top priority to make sure your orders get delivered to you as soon as possible.

Shipping time does not include order processing time. Please check more information of your order on the Order Details page.
Shipping fee is calculated based on the payment value after discounts (if applicable).

Duties & Taxes

Return Local Duties and Taxes

1. Local taxes and import duties may be incurred when you ship your return items to us. We would NOT responsible for local taxes and duties. Customer should responsible for all the extra charges.

2. When you decide to return, please remember to contact us first. Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country’s customs office prior to ordering.

TARIFFS ARE NOT FREE

Customs or duties are at your own expense! If there is a customs clearance situation, you need to pay the customs duty yourself! The total amount at checkout is not necessarily the final amount you pay, including VAT.

⚠️ Attention

1. Unexpected delays during transit may happen due to the COVID-19 and some Peak Seasons.

2. If you have not received your package after it has been delivered or if you have any questions about your order, please contact our customer service at [email protected].